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Salary: USD 125,000 - 135,000 / annual
Pelago Health is a specialty substance use care provider that matches treatment intensity to individual member needs. The company has expanded into mental health with Sona, an AI-powered voice-first mental health specialist. Pelago serves hundreds of employers and health plans, helping over 750,000 members manage substance use and mental health.
You'll join the Growth Marketing team as Lifecycle Marketing Manager, owning the day-to-day renewal messaging cadence that drives member retention and revenue. This is a hands-on role with direct ownership of a metric that's already performing well, with clear latitude to shape execution and a growth path into broader lifecycle strategy.
Key responsibilities include: running the renewal messaging cadence (timing, sequencing, content) that drives renewal rates; supporting the broader consumer lifecycle (activation, engagement, retention); building proactive reporting on lifecycle and renewal health to help internal partners identify and act on risk signals early; establishing measurement standards for lifecycle performance and ensuring data trustworthiness; partnering on early-stage member engagement initiatives; collaborating with Product and Client Marketing to understand billing cycles and how lifecycle communications integrate across the member experience; and learning the broader lifecycle motion (segmentation, cadence design, activation logic) from the Growth team's lifecycle strategy lead.
You'll work closely with cross-functional partners including Product, Client Marketing, and internal stakeholders to shape how lifecycle messaging evolves as the business model changes. The role offers visibility into how billing cycles connect to member experience and positions you to influence broader lifecycle and engagement strategy as Pelago scales.
