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Salary: USD 101,000 - 135,000 / annual
The Learning Technology Specialist plays a vital role within the People Technology team by managing and supporting Datadog's learning ecosystem. This role ensures platform stability, optimizes LMS operations, and delivers technical solutions that empower Datadog employees and partners to scale their learning and growth.
Key Responsibilities:
- Provide Tier 2 and Tier 3 support for complex LMS and learning technology issues, investigating root causes, coordinating resolutions, and documenting outcomes.
- Maintain the vendor issue log and coordinate incidents across multiple internal and external stakeholders by gathering technical evidence, submitting clear issue reports, tracking progress, testing fixes, and communicating updates.
- Participate in platform upgrades, release testing, and continuous-improvement initiatives, creating and maintaining related process and technical documentation, testing plans, release notes, and knowledge resources.
- Contribute to the adoption of automation and AI capabilities within the learning technology ecosystem.
- Support the administration and optimization of the LMS, including configurations, permissions, enrollments, learning content, reporting, and data quality.
- Coordinate reviews of the learning technology stack and support integrations between the LMS and systems such as HRIS, identity management, content providers, reporting platforms, and other learning tools.
Datadog operates as a hybrid workplace to ensure employees can create a work-life harmony that best fits them. The company values people from all walks of life and encourages applications from those passionate about technology who want to grow their skills.
Requirements:
- 3+ years of experience administering or supporting learning technology, HR technology, business systems, or a comparable SaaS platform. Experience with Docebo is strongly preferred.
- Bachelor's degree in business management, information systems, computer science, or a related field, or equivalent practical experience.
- Familiarity with system integrations, APIs, data flows, authentication, and provisioning concepts such as SSO.
- Knowledge of digital-learning and authoring tools, such as Articulate 360, and common learning content standards, including SCORM.
- Structured problem-solver who can investigate technical issues, identify root causes, and coordinate solutions across internal teams and external vendors.
- Process-oriented with ability to produce clear and maintainable documentation and coordinate work across multiple stakeholders, priorities, and timelines.
