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Hims & Hers, a leading health and wellness platform and NYSE-traded public company, is seeking a Learning Lead for Non Sterile Compounding to oversee all training operations across the compounding department in Gilbert, Arizona.
In this role, you will manage the complete training lifecycle including scheduling, facilitation, documentation, and compliance. You'll facilitate training for new hires, cross-training, and ongoing development programs while maintaining an active floor presence to support operational teams. Key responsibilities include conducting remediation and retraining sessions to address performance gaps, developing and maintaining training schedules in coordination with site leadership, and maintaining accurate training records aligned with Good Documentation Practices (GDP) and regulatory requirements.
You will support audit readiness by ensuring training records are up-to-date and accessible for regulatory and internal reviews. You'll utilize LMS platforms to assign, track, and report on training completion and effectiveness, and collaborate with Operations, Quality, Compliance, Safety, and HR to identify skill gaps and ensure training programs meet business and compliance needs. The role includes auditing tenured associates to ensure continuous competency, creating and updating training materials to keep content current and compliant, and leading Train-the-Trainer programs to equip subject matter experts and supervisors.
You'll maintain daily communication with Operations, HR, Recruiting, and other teams to stay aligned on training priorities, engage associates to build a strong safety culture, and support operational workflows by contributing to path and process tasks when training responsibilities allow. All training programs must comply with USP, FDA, and state board of pharmacy requirements. This is a 7-day operation requiring schedule flexibility.
REQUIREMENTS:
- High school diploma, GED, or equivalent required; Bachelor's degree in Learning & Development, Education, Business, or related field preferred
- Active CPhT (Certified Pharmacy Technician) certification required
- 2+ years of experience in compounding operations within a 503a, 503b, or manufacturing environment
- Strong facilitation and presentation skills with ability to engage diverse audiences
- Experience with LMS platforms for training administration, tracking, and reporting
- Familiarity with regulatory compliance, training documentation, and Good Documentation Practices (GDP)
- Strong organizational skills with ability to manage schedules, records, and multiple priorities simultaneously
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and relevant digital tools
- Flexibility to work various schedules and shifts as needed for a 7-day operation
- Strong knowledge of USP <797>, <795>, and <800> standards and cGMP regulations as they relate to training and compliance
