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Spring Health is a global mental health platform on a mission to eliminate barriers to mental health. The company operates an AI-native platform delivering personalized mental health support across self-guided tools, coaching, therapy, medication management, and specialty care, reaching over 170 million people worldwide through employers, health plans, and partners.
The Revenue Cycle Lead reports to the Revenue Cycle Associate Director and oversees a team managing revenue-related operations. This is a fully remote, full-time position with occasional travel for company events.
Key responsibilities include:
- Distributing and assigning revenue cycle tasks to team members, ensuring timely and accurate completion of weekly and ad hoc responsibilities
- Providing ongoing mentorship and guidance to team members on troubleshooting, process improvements, and professional development
- Serving as a subject matter expert on claim rejections, denials, appeals, and complex claim resolution
- Assisting with day-to-day revenue cycle operations including payment posting, billing audits, adjustments, and refund processing
- Identifying opportunities to streamline processes, reduce inefficiencies, minimize errors, and decrease aged accounts receivable
- Collaborating with cross-functional teams to ensure alignment on revenue cycle operations and resolve discrepancies
- Monitoring key performance indicators (KPIs) and providing regular updates to leadership on team metrics and progress
- Taking on special assignments and strategic projects as directed by the Revenue Cycle Manager
Success in this role means demonstrating ownership and accountability for both individual and team goals, mentoring team members to become skilled and self-sufficient, effectively supporting all revenue cycle functions, building strong cross-functional relationships, completing ad hoc assignments on time, and consistently achieving KPIs including reducing 90+ day AR by 10% and improving denial resolution metrics by 10% within six months.
