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Datacor is a leading provider of enterprise software solutions (ERP, CRM, Asset Tracking, Simulation, and Formulation) for the process manufacturing industry. The company helps customers in sanitization, fertilization, beautification, cleaning, and recycling sectors optimize their operations through data-driven technology platforms.
As Lead Delivery Manager, you will lead delivery of Datacor's most complex, high-visibility client implementations across ERP, MES/WMS, CRM, and related solutions. You independently own scope, budget, risk, and stakeholder management for large, multi-workstream projects. You coordinate cross-functional teams of implementation specialists, technical services, and solution architects, and serve as a trusted advisor to client executives throughout their lifecycle—including acquisitions, disposals, management buy-outs, mergers, and strategic reviews.
Key responsibilities include:
- Serve as the primary point of contact for complex, high-visibility implementations across diverse industries
- Own planning, scheduling, scope, milestones, dependencies, and timelines for multi-workstream deliveries
- Manage budget, resourcing, and risk, including forecasting, change control, and contingency planning
- Coordinate cross-functional teams to keep deliveries aligned and on track
- Conduct executive status meetings and manage senior stakeholder relationships, presenting delivery health and risks clearly
- Drive resolution of complex customer inquiries, complaints, and escalations related to delivery
- Anticipate issues and risks before they affect delivery, using insights and factual analysis
- Negotiate requirements, scope changes, and alternative solutions with client and internal leadership
- Identify and champion improvements to delivery methodology, templates, and tools
- Maintain broad relationships across Datacor (Sales, Optimization, Support, Product) and with key clients
- Stay current on ERP trends, technologies, and best practices in process manufacturing
This is a senior individual contributor role without formal direct reports, but you are expected to raise the performance of those around you. You will coach and review Sr. Delivery Managers and Project Managers, mentor newer delivery staff on planning and risk management, serve as the go-to resource for the team's hardest problems, foster a culture of continuous improvement, and model customer-focused behavior.
Requirements:
- Bachelor's degree in business administration, accounting, finance, computer science, or relevant area (combination of education and relevant work experience considered)
- Minimum 5–7 years' experience in ERP software delivery or implementation, including leading complex, multi-workstream projects
- Proven track record of delivering large implementations on time and on budget
- Experience with ERP, MES/WMS, or CRM implementations in process manufacturing or distribution preferred
- Excellent verbal, written, and presentation skills
- Strong analytical and problem-solving skills with ability to bring fresh perspective to complex delivery challenges
- Advanced organizational, project management, and budget management skills
- Exceptional time management across multiple concurrent engagements
- Superb computer literacy with business software (Word, Excel, PowerPoint, Outlook, project management tools)
- PMP or equivalent project management certification a plus
- Demonstrated success coaching, reviewing, and delegating work to delivery or project staff
- Highly skilled at presenting complex information to senior-level audiences, negotiating solutions, and building consensus
- Recognized as a trusted delivery leader by clients and internal stakeholders
- Communicates directly, delivers clear feedback and direction, and inspires others
