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Salary: GBP 80,000 - 111,000 / annual
Corelight is a fast-growing network detection and response (NDR) platform backed by top-tier VCs including CrowdStrike, Accel, and Insight. The company defends the world's most sensitive networks—from global commerce to national defense—by transforming digital footprints from physical, virtual, and cloud networks into actionable security insights powered by agentic AI technology.
As a Lead Customer Success Manager for EMEA, you will own the post-sales strategy and customer success plan for a portfolio of complex, high-value enterprise customers across the region. This is a senior individual contributor role requiring comfort operating across both technical and executive sides of cybersecurity.
Key responsibilities include:
- Owning the success strategy for strategic, complex enterprise customers across EMEA
- Building trusted relationships with SOC practitioners, security leaders, CISOs, and executive stakeholders
- Developing deep understanding of each customer's security environment, priorities, and desired outcomes
- Driving adoption and measurable value from Corelight's platform, connecting capabilities to customers' broader security strategies
- Leading strategic customer engagements and Executive Business Reviews to demonstrate value and assess progress
- Identifying customer health, retention, and expansion opportunities early; partnering with Sales on account strategy
- Leading complex customer escalations, coordinating across Support, Sales, Product, Engineering, and other teams
- Representing the voice of the customer internally to inform product priorities and improve customer experience
- Mentoring other Customer Success Managers and sharing best practices
- Developing scalable playbooks, processes, and programs that improve how Corelight delivers customer outcomes
You will work in a collaborative, inclusive, geographically distributed culture that embraces diverse perspectives and low-ego results.
REQUIREMENTS:
- 8+ years of experience in Customer Success, Technical Account Management, Professional Services, or related customer-facing role within cybersecurity, enterprise software, or complex B2B SaaS
- Experience owning relationships with large, complex enterprise customers and managing high-value recurring revenue portfolios
- Track record of driving customer adoption, retention, and long-term value across complex, multi-stakeholder environments
- Strong executive presence and ability to build credibility with senior business leaders and highly technical security teams
- Working knowledge of modern security operations and technologies (NDR, SIEM, EDR, network security, SOC workflows)
- Ability to translate technical capabilities and security use cases into business value and measurable outcomes
- Experience navigating complex customer organizations and influencing across multiple teams without direct authority
- Strong judgment in identifying account risk, managing escalations, and coordinating cross-functional resources
- Data-informed approach to customer success using customer health, adoption, engagement, and commercial signals
- Experience mentoring peers, leading cross-functional initiatives, or contributing to Customer Success program development
- Familiarity with customer success and business systems (Salesforce, Gainsight, Totango, Jira, or similar)
- Experience working with large multinational organizations and customers across EMEA highly valued
- Additional cybersecurity expertise or certifications (CISSP, CISM) a plus
- Bachelor's Degree, MBA, or advanced technical certifications
