SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Zenoti is a cloud-based SaaS platform serving the beauty and wellness industry, powering over 30,000 salons, spas, medspas, and fitness studios globally. The company has achieved unicorn status ($1B+ valuation) and recently raised $80M from TPG.
As a Customer Success Manager, you will be the strategic partner for assigned customer accounts, driving product adoption, retention, and expansion. You will develop deep relationships with salon and spa owners and managers, understanding their business challenges and guiding them toward solutions using Zenoti's comprehensive platform (appointment booking, POS, CRM, employee management, inventory, marketing).
Key responsibilities include:
- Building and maintaining strong customer relationships, acting as a trusted advisor
- Becoming a product expert on Zenoti's platform and proactively identifying feature adoption opportunities
- Analyzing customer data and usage patterns to develop retention and expansion strategies
- Leading customer conversations with confidence and executive presence
- Collaborating cross-functionally with sales, product, support, and marketing teams to ensure seamless customer journeys
- Managing multiple accounts simultaneously while prioritizing high-impact activities
- Solving customer challenges independently and escalating complex issues appropriately
You should have strong analytical and problem-solving skills, excellent communication abilities, and genuine empathy for customer success. SaaS experience, familiarity with CRM tools and data analytics, and background in wellness/beauty/fitness industries are preferred but not required. The role is based in Seattle and offers opportunities for growth within a high-performing, collaborative organization.
