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Datacor is a leading provider of enterprise software solutions—including ERP, CRM, Asset Tracking, Simulation, and Formulation—for the process manufacturing industry. The company serves customers in chemical and food & beverage manufacturing and distribution, helping them use data as a competitive advantage to operate more safely, cost-effectively, and efficiently.
As a Customer Account Manager, you will own a portfolio of assigned Datacor ERP customers and drive growth through improved product adoption, increased retention, and identification of upsell opportunities. You will develop deep, trusted-advisor relationships across multiple levels within customer organizations, from operational users to executive decision-makers.
Key responsibilities include:
- Growing recurring revenue and improving net retention for your assigned book of business
- Developing and executing customer engagement plans to maximize value realization
- Building and nurturing trusted relationships with various stakeholders, including C-suite executives
- Serving as the primary escalation point and first contact for customer issues
- Identifying and closing new upsell and expansion opportunities within the product suite
- Collaborating with cross-functional teams (product, support, implementation) to ensure customer success
You are customer-obsessed, a strong team player with solid fundamental sales skills, and capable of managing complex, multi-stakeholder relationships. This is an ideal role for someone who thrives on building long-term partnerships and driving measurable business outcomes.
