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ServiceNow is seeking a Client Director for Strategic Retail to manage and grow relationships with the company's largest existing accounts in the retail sector. You will serve as the primary relationship manager and strategic partner for assigned accounts, overseeing executive-level engagement and leading virtual teams across Solution Sales, Solution Consulting, Support, and Professional Services.
Key responsibilities include:
- Providing strategic leadership and partnership to clients, acting as the primary relationship bridge between customers and ServiceNow
- Developing and deploying ServiceNow solutions aligned with each customer's strategic business outcomes
- Leading large virtual and matrixed teams to support assigned accounts
- Managing growth of global accounts and coordinating worldwide resource deployment
- Building multi-tiered relationships across client organizations, from project and IT teams through C-suite executives
- Creating clear roadmaps and building capabilities to ensure outstanding customer experience
- Achieving financial targets for assigned accounts, including licenses, renewals, and professional services revenue
- Traveling up to 50% depending on geography and region
ServiceNow is an AI-native platform company serving 85% of the Fortune 500, helping organizations work smarter and faster through AI-powered automation and workflow optimization.
Requirements:
- 10+ years of experience in client management with proven ability to align account strategies to revenue opportunities
- 5+ years as a Client Director or equivalent role, with validated multi-million-dollar sales solutions experience and executive-level relationship management
- Previous sales experience in IT Service Management, HR, Security Operations, Customer Service, or IT Operations Management within software or IT sales organizations
- Demonstrated experience exceeding sales targets
- Experience leading virtual or matrixed teams
- Understanding of broad, macro-level business IT needs for prospective clients
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
- Must live in Bentonville or surrounding suburbs (relocation required)
- Willingness to travel up to 50%
