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Skydropx is transforming logistics through an innovative platform. The Customer Success team is undergoing transformation, and we're seeking an experienced Key Account Manager to own strategic relationships with our largest clients while helping structure processes and metrics for the Account Manager squad.
You will be responsible for managing a portfolio of key accounts with targets for recurring revenue, retention, and revenue growth. Your core responsibilities include: building and executing account plans aligned with client business objectives; monitoring shipment cadence and identifying declining activity before silent churn occurs; conducting re-engagement and recovery strategies for at-risk accounts; identifying expansion opportunities and conducting strategic outreach to key stakeholders and client partners.
Beyond individual account management, you'll play a critical role in team development. You'll help design and consolidate metrics, processes, and playbooks for the Account Manager team. You'll propose and document replicable retention and expansion strategies, systematize solutions to complex problems (escalation flows, prioritization criteria), and contribute actively to building team rituals, templates, and segmentation criteria.
You'll also serve as a bridge between customers and internal teams, bringing structured feedback from clients and your team to Product, RevOps, and Support with data-driven prioritization. Maintaining accurate customer profiles in HubSpot CRM and analyzing recurrence and recency indicators to inform decisions and process improvements are essential ongoing tasks.
This is a full-time, permanent position (CLT contract) based 100% on-site at Aldeia Coworking in Curitiba. The role offers the opportunity to grow within a dynamic, ambitious, multicultural environment focused on logistics innovation.
