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Alan is a prevention-focused health insurance company serving 1M+ members across 40K+ companies, with €800M+ ARR. The company integrates insurance, prevention, and care into a unified platform and is expanding across France, Spain, Belgium, and Canada.
As a Key Account Manager, you will own a portfolio of strategic accounts and flagship companies, building and maintaining strong relationships with key stakeholders. Your responsibilities include ensuring successful onboarding of new accounts, proactively identifying dissatisfaction signals and implementing solutions, and analyzing consumption reports through business reviews. You'll identify and execute engagement initiatives with existing customers, manage cross-selling and upselling opportunities across Alan's product portfolio, and renegotiate contracts to balance customer value with sustainable profitability.
You'll act as the voice of customers when collaborating with Product teams on service evolution, support new customer acquisition by promoting the Key Account Management program to prospects, and partner with Sales teams. The role requires strong analytical skills to create data-based reports, excellent negotiation abilities, and a customer-centric approach focused on helping clients achieve their goals.
You'll join a 5-person team created in 2023 that moves fast with high ownership. The team tackles medium-touch and large account segments within a broader organization of 800+ people. Alan offers flexible office arrangements (Paris HQ, co-working hubs in Ghent/Brussels/Antwerp, or full remote), comprehensive health insurance, equity packages, flexible vacation and working hours, coaching support, and professional development opportunities.
