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Salary: CAD 60,000 - 100,000 / annual
Jobber is a B2B SaaS platform that empowers small home service businesses (plumbers, painters, landscapers) with tools to quote, schedule, invoice, and collect payments. The company has been recognized by Great Place to Work and named on Deloitte Canada's Technology Fast 50 list.
As a Key Account Manager, you will own long-term partnerships with Jobber's largest customers, reporting to the Manager of Key Account Management. You'll manage a portfolio of approximately 300 high-value accounts with three core outcomes: retaining customers and preventing churn, growing Gross Payment Volume (GPV) through Jobber Payments, and upselling plan upgrades and add-ons.
Key responsibilities include:
- Managing a portfolio of ~300 high-value accounts focused on retention, GPV growth, and upselling
- Building deep, consultative relationships with key clients as a strategic partner
- Conducting regular business reviews and strategic planning sessions, providing optimization insights
- Identifying and driving upsell and cross-sell opportunities to increase customer lifetime value
- Collaborating with product, risk, and support teams to ensure seamless customer experience
- Providing product feedback based on customer needs and requests
- Developing best practices and mentoring team members
You should have demonstrated success in account management, customer success, or sales in a B2B software environment (fintech experience preferred). A proven track record of exceeding revenue targets and retention goals for 6+ months is essential. You'll need excellent communication, presentation, and negotiation skills, strong analytical and problem-solving abilities, and proficiency with challenger sales methodology. Experience in the home services industry is a nice-to-have.
This role is based in Toronto (also eligible: Vancouver, Edmonton, Kitchener-Waterloo). Compensation is transparent and fixed: base salary of $60,000 plus commission of $40,000, for an On-Target Earnings (OTE) of $100,000.
