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Alan is a prevention-focused health insurance company serving 1M+ members across 40K+ companies, with €800M+ ARR. The company integrates insurance, prevention, and care into a unified platform and is expanding its Account Management team to 30+ professionals.
As a Key Account Manager, you will manage a portfolio of strategic Public Sector accounts (Ministries and other public entities), building and maintaining strong relationships with key stakeholders. Your responsibilities include:
- Develop and execute account strategies to drive customer retention and growth
- Conduct regular business reviews, analyzing and presenting consumption reports to clients
- Identify early signals of dissatisfaction and implement proactive solutions
- Ensure successful onboarding of new accounts and drive employee adoption
- Renegotiate contracts to balance customer value with sustainable profitability
- Identify and execute engagement initiatives for existing customers
- Act as the voice of customers in product and service evolution discussions with internal teams
- Demonstrate customer-centric approach and strong stakeholder management
The role is based in Paris, Bordeaux, Marseille, or Annecy, with flexible office arrangements including Alan's Paris HQ and sponsored co-working hubs. The team moves fast with high ownership and tackles complex problems in the public sector space.
REQUIREMENTS:
- Minimum 6 years of customer-facing experience with frequent C-Level interactions
- Full working proficiency in French (excellent oral and written communication)
- Advanced level English proficiency
- Proven experience managing very large organizations and potentially unions
- Strong negotiation skills with tact and empathy
- Expert-level stakeholder management and relationship building based on trust and transparency
- Advanced analytical capabilities with ability to present complex data analysis to clients
- Excellent active listening and follow-up communication skills
- Growth mindset with ability to adapt to new trends and develop health insurance market expertise
- Currently based in or willing to relocate to Paris, Bordeaux, Marseille, or Annecy
- Nice to have: prior experience in insurance, benefits, or public sector
