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AlphaSense is seeking a Key Account Director to lead and expand relationships with the company's most critical enterprise clients in the Financial Services sector. You will manage a concentrated portfolio of strategic accounts at major investment banks, asset managers, and hedge funds, serving as the primary architect for AlphaSense's growth within these organizations.
In this role, you will be responsible for the long-term vision and commercial health of your account book. You'll work closely with end users and C-suite decision makers who rely on AlphaSense's AI-driven market intelligence platform to gain competitive advantage. Success is measured by your ability to protect and expand revenue through specific targets tied to Gross Dollar Retention (GDR) and Net Dollar Retention (NDR).
You will map and navigate complex organizational structures, converting individual users into champions while maintaining strategic alignment with executive leadership. You'll identify high-value integration points—such as API usage or enterprise-wide deployments—that transform AlphaSense from a line-item expense into mission-critical infrastructure. Beyond account management, you'll bring client insights back to product, marketing, and sales teams to shape company strategy.
The ideal candidate is a strategic partner who excels at relationship management and business acumen. You understand SaaS best practices, the "Land and Expand" lifecycle, and how to identify expansion opportunities. You're intellectually curious, able to pivot seamlessly between technical discussions with functional leads and high-level strategic conversations with executives. You communicate exceptionally well across all levels, from day-to-day users to C-suite, and possess an owner's mindset with full accountability for portfolio health.
AlphaSense is a rapidly growing SaaS platform trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011 and headquartered in New York City, the company has 2,000+ employees globally with offices across the US, UK, Finland, India, Singapore, Canada, and Ireland.
