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Deliverect is an API-first platform revolutionizing commerce for food and retail industries. The platform provides on and off-premise solutions that help businesses expand revenue and simplify operations, enabling them to sell anywhere and deliver everywhere.
In this Account Manager role, you will own the full customer lifecycle for an assigned portfolio of accounts. Your responsibilities span four key areas:
**Commercial Growth & Retention (40%):** Drive contract renewals, identify and execute upsell and cross-sell opportunities, and develop expansion paths to achieve revenue targets and increase customer lifetime value.
**Customer & Internal Advocacy (30%):** Serve as the primary point of contact for your customers, gathering their requirements and pain points. Act as an internal advocate by collaborating with Product, Legal, and Finance teams to assess feasibility and chart paths for customer requests.
**Relationship Building & Account Management (20%):** Build strong foundational relationships with assigned customers through regular communication and engagement. Develop deep understanding of customer business models, pain points, and success metrics. Support the preparation and execution of quarterly business reviews (QBRs) alongside senior Account Managers.
**Cross-Functional Collaboration (10%):** Bridge customers and internal teams (Product, Support, Finance). Gather customer requirements and feedback, relay them internally, and communicate solutions back. Support customer projects and feature demonstrations.
Deliverect is a rapidly scaling SaaS unicorn in the order management space, operating with weekly releases and a culture of innovation. You'll work within a diverse, international team and have access to a dedicated learning budget to expand your skills.
**Requirements:**
- Bachelor's degree in Business, Commerce, Marketing, or related field (or equivalent professional experience)
- Fluency in English with strong written and verbal communication skills
- Excellent interpersonal and relationship-building skills with genuine interest in customer success
- Strong organizational skills and ability to manage multiple tasks in a fast-paced environment
- Proactive, curious mindset with enthusiasm for learning about SaaS, food tech, and account management
- Proficiency with CRM tools, spreadsheets, and standard productivity software (Google Workspace, Microsoft Office)
- Ability to work both independently and collaboratively
**Nice to Have:**
- Previous customer-facing experience (customer service, sales support, business operations)
- Familiarity with APIs, integrations, or technical product environments
- Proficiency in German or another European language (French, Spanish, Italian)
- Experience with project management or working with product teams
