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Salary: USD 119,000 - 172,000 / annual
Gong is seeking a Mid Market Revenue Architect to join the Industry Expansion (IX) team, focused on Financial Services and Healthcare customers. This is a strategic customer-facing role where you'll partner with mid-sized companies to drive revenue transformation using Gong's AI Operating System.
You will serve as a strategic partner to executive stakeholders and operational teams, architecting AI-driven workflows that modernize revenue operations. Your core responsibilities include designing revenue transformation strategies with senior GTM leaders, mapping current-state customer processes to AI-powered workflows, executing adoption and change management initiatives, and quantifying measurable business outcomes that demonstrate ROI.
You'll own the renewal strategy and expansion management for assigned accounts, partnering across Sales, Product, Support, and Marketing to ensure exceptional customer experiences. Success is measured by activation and adoption rates, key persona engagement, customer value realization, and revenue impact (retention and Net Dollar Retention).
This role is part of a "startup within a startup" focused on building outcomes realization journeys leveraging automation, AI, content, and self-service strategies to improve customer health and reduce churn in critical new segments.
Required qualifications include 4–8+ years in customer-facing roles (customer success, account management, implementation) at B2B SaaS companies, with experience working with Financial Services or Healthcare customers or industry background. You must have a track record owning relationships with VP and C-suite stakeholders, driving value and ROI conversations, and a data-driven mindset focused on measurable outcomes. Strong communication, negotiation, and presentation skills are essential. You should be a self-starter who thrives in fast-paced, ambiguous environments with a growth mindset and collaborative approach.
