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Roboflow is building tools and infrastructure to make computer vision accessible to developers worldwide. Over 1M+ developers, including those from half the Fortune 100, use Roboflow's machine learning open source and hosted tools for applications ranging from cancer research to construction site safety to drone guidance.
As IT Operations Engineer, you will own corporate IT end-to-end for a ~100-person distributed team across the US and Europe. You'll be the second member of the IT and security function, working alongside a Security & Automation Engineer within the Infrastructure organization. Your responsibilities span identity and access management, device fleet management, employee lifecycle (onboarding/offboarding), SaaS operations, automation, and compliance support.
Key responsibilities include:
- Administer Okta (or similar SSO provider): app integrations, groups, provisioning/deprovisioning, MFA policy, and access reviews across Google Workspace, Slack, GitHub, GCP, and other SaaS tools
- Own the macOS fleet through MDM (enrollment, configuration profiles, OS/app patching, encryption) and handle laptop procurement, shipping, inventory, and recovery for distributed teams
- Manage employee onboarding and offboarding end-to-end, ensuring new hires are productive on day one and departures are fully closed out the same day
- Be the primary point of contact for hardware, software, and account issues; turn recurring questions into documentation or self-serve fixes
- Support office IT (Wi-Fi, conference rooms, printers) at New York and San Francisco hubs
- Script and automate repetitive IT work using Python, shell scripts, Okta Workflows, or HRIS integrations
- Manage the SaaS stack: licenses, renewals, spend, and seat optimization
- Keep IT controls healthy day-to-day and collect/organize audit evidence for SOC 2 Type 2, HIPAA, and future compliance frameworks
- Support security awareness training and phishing simulations
Roboflow is distributed across the US and Europe with hubs in NYC and SF. The company offers flexibility to work from hubs (with relocation bonus), home, or co-working spaces. Roboflow primarily operates during US daytime hours with some required synchronous meetings weekly; otherwise flexible and asynchronous work is supported.
Benefits include $4,000/year travel stipend, $350/month productivity stipend, $350/month AI tools stipend, $150/month team lunch stipend, $500 one-time home office stipend, up to 100% health insurance coverage for employee and family/partner, and company equity.
REQUIREMENTS:
Required:
- 3-5 years in IT operations or systems administration, including at least 1-2 years at a startup or small, fast-moving team
- Hands-on admin experience with Okta or similar SSO provider (Microsoft Entra ID, OneLogin, JumpCloud)
- Proven macOS fleet management with an MDM (Kandji, Mosyle, Jamf, Intune, or similar)
- Google Workspace administration
- Scripting ability (Python, Bash, or similar) and a habit of automating repeated tasks
- Clear written communication; document as you go
Nice to have:
- Supported a SOC 2, HIPAA, or ISO 27001 audit, or used a compliance platform like Secureframe, Vanta, or Drata
- Okta Workflows or other no-code automation tools
- Linux familiarity and basic GCP or AWS IAM
- Experience supporting a remote team across time zones
Note: This role is not Windows administration (macOS and Linux focus) and not traditional enterprise networking (cloud-first with minimal on-prem infrastructure).
