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Pearl is an AI-driven dental technology company that has developed FDA-cleared computer vision solutions for interpretation of 2D and 3D dental imagery since 2019. The company serves clinicians, practice owners, labs, and insurers globally.
You will be Pearl's first dedicated IT Operations Administrator, owning the day-to-day health of the IT environment and serving as the primary point of contact for employee IT requests. You will manage the full lifecycle of IT systems, devices, and access controls while working closely with the Security Operations & Compliance Analyst to maintain SOC 2, HIPAA, and GDPR compliance.
Key responsibilities include:
**Support & Service Delivery:** Triage and resolve internal IT requests and tickets within agreed turnaround times; track metrics and recommend process improvements; maintain IT knowledge base and employee guides.
**Identity, Access & Onboarding/Offboarding:** Execute new-hire onboarding and offboarding workflows including account provisioning, hardware allocation, and system access setup. Administer identity and access management, SSO, and role-based permissions across SaaS tools (Google Workspace, Slack, Notion, Qualio, Vanta). Conduct periodic user access reviews and remediate findings.
**Endpoints, Systems & Assets:** Manage device fleet including MDM enrollment, patching, encryption, and compliance monitoring. Administer SaaS platforms and cloud configurations for security and availability. Maintain IT asset inventory, track software licenses, and manage renewals.
**Compliance Support:** Collect and maintain IT control evidence for audits in partnership with Security Operations & Compliance. Follow and improve IT-related SOPs and policies. Support IT aspects of vendor and new-tool onboarding.
This is a hybrid role requiring 3 days per week in the Lehi, Utah office.
**Requirements:**
- 2+ years of experience in IT administration, helpdesk, or systems management
- Hands-on experience with endpoint management, MDM, and identity/access management platforms
- Experience administering Google Workspace and other SaaS tools
- Experience supporting onboarding/offboarding and working in ticketing workflows
- Strong written and verbal communication skills with a service-minded approach
- Ability to work independently and prioritize in a fast-paced, small-team environment
- Willingness to work from Lehi office 3 days per week
**Preferred Qualifications:**
- Experience in a SaaS company or regulated/medical device environment
- Exposure to SOC 2, HIPAA, or similar security frameworks and compliance tools (e.g., Vanta)
- Experience with password management and security awareness tooling
- Relevant certifications (CompTIA A+/Security+, Google Workspace Administrator)
