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Salary: USD 220,000 - 270,000 / annual
HeartFlow is a publicly traded medical technology company (HTFL) pioneering AI-driven solutions for coronary artery disease diagnosis and management. The company's flagship product, HeartFlow FFR_CT Analysis, provides non-invasive cardiac assessment and is used globally across the US, UK, Europe, Japan, and Canada, supporting over 750,000 patients.
The IT Director, Infrastructure and Operations will provide strategic, operational, and architectural leadership across Systems Engineering, Enterprise Networking, and End User Services. This role owns the corporate infrastructure roadmap and vendor ecosystem while partnering with InfoSec, Quality, and Clinical Operations leadership.
Key responsibilities include:
- Leading and mentoring team leads across Systems Engineering, Enterprise Networking, and End User Services, building a scalable operating model across FTEs, contractors, and managed service providers
- Owning the multi-year infrastructure roadmap, capacity planning, and project portfolio spanning hybrid cloud, private data center, and corporate SaaS platforms
- Maintaining executive accountability for high-availability computing environments and validated endpoints supporting Clinical Operations under strict Quality Management System (QMS) change control
- Directing enterprise network operations across all corporate offices, colos, and remote workers, partnering with InfoSec on Zero Trust network access, Device Trust enforcement, and resilient connectivity
- Overseeing tiered (L1–L3) service desk operations, AV/collaboration technology, and automated lifecycle management for mixed-OS fleets
- Driving AI and automation adoption across support and operations to expand self-service capabilities and reduce ticket volumes
- Ensuring continuous audit readiness for IT controls under SOC 2, HITRUST, SOX ITGC, HIPAA, and QMS change control
- Owning enterprise disaster recovery and ransomware recovery programs, including tabletop exercises, recovery playbooks, and immutable backup validation
- Managing infrastructure budgeting, cost forecasting, enterprise licensing strategies, and vendor contract negotiations
- Governing the asset management system of record and partnering with Facilities on IT infrastructure for office buildouts and consolidations
This role is accountable for infrastructure scalability, enterprise resilience, and modernizing service delivery through automation and AI in a regulated healthcare environment.
REQUIREMENTS:
- 12+ years in IT infrastructure and operations, with 5+ years managing multi-disciplinary engineering and support teams through managers or team leads
- Proven background overseeing hybrid infrastructure, hyperconverged platforms (e.g., Nutanix), public cloud environments, enterprise storage, and resilient backup systems
- Strong grasp of enterprise routing, switching, wireless, SD-WAN, and modern Zero Trust/SASE architectures
- Experience overseeing fleet management for mixed Mac and Windows environments (e.g., Entra ID, hybrid AD, Intune, Jamf, Automox)
- Demonstrated success running ITIL-aligned service delivery, major incident command, root-cause reviews, and implementing AI/automation to reduce ticket volumes
- Demonstrated experience managing infrastructure budgets, vendor renewals, and multi-site project portfolios
- Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience
PREFERRED QUALIFICATIONS:
- Direct experience in medical device, life sciences, or FDA-regulated environments supporting validated systems, GxP procedures, and computer systems validation
- Experience overseeing modern directory architectures and unified endpoint management across mixed macOS and Windows fleets
- Relevant professional certifications (e.g., AWS/Azure Solutions Architect, CCNP, CISM, ITIL)
