SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Charles IT is seeking a Client Development Manager to lead and elevate the vCIO (virtual Chief Information Officer) function across their managed services business. This is a people-management role responsible for building a high-performing team of vCIOs who serve as trusted technology advisors to clients.
Key responsibilities include leading the vCIO team through weekly meetings, one-on-ones, and ongoing mentorship; establishing and enforcing standards for quarterly business reviews (QBRs), technology roadmaps, budgeting alignment, and client communication; reviewing QBRs and roadmaps to ensure strategic quality and alignment with client business objectives; and driving consistency in advisory delivery across service pods.
The role bridges strategy and execution by partnering with Service Managers, Team Leads, and Customer Success Contacts to identify and resolve gaps between advisory services and service delivery. You will monitor client health metrics including MRR retention, NRR growth, and at-risk accounts, coaching vCIOs on recovery strategies for struggling relationships. You'll ensure proactive lifecycle planning drives strong project pipelines and client maturity.
Additional responsibilities include improving QBR templates and advisory processes, auditing CRM/PSA hygiene in ConnectWise Manage, participating in pod alignment discussions, identifying training opportunities to strengthen team capabilities in business acumen and consultative skills, and reporting on advisory performance and retention trends to leadership.
Required qualifications include prior experience as a vCIO, Technical Account Manager, or senior IT leadership role; strong understanding of managed services environments and service pod structures; proven ability to coach and develop client-facing advisors; deep experience with technology lifecycle planning, budgeting, and roadmap development; ability to translate business goals into actionable IT strategy; strong communication and executive-level conversation skills; and experience driving client retention and identifying growth opportunities through strategic planning.
