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NMI is seeking a bilingual Spanish/English Integration Analyst to provide technical support to customers integrating NMI's payment solutions. You will be the first point of contact for developers integrating NMI's APIs and SDKs into point-of-sale (POS), mobile POS (mPOS), and e-commerce platforms, helping them connect to major banks, acquirers, and processors.
Key responsibilities include:
- Provide integration support in both English and Spanish to customers implementing NMI's payment solutions
- Work directly with customer developers to ensure successful integration and that solutions meet their functional requirements
- Maintain your own implementations of NMI products to stay current with SDKs and new functionality
- Create and update internal and external documentation to build a knowledge library for users
- Serve as a technical resource for NMI colleagues with integration questions
- Contribute to cross-functional projects as needed
Essential qualifications:
- Professional fluency in Spanish and English (written and spoken), with ability to communicate technical concepts clearly
- Experience coding in Objective-C (or willingness to learn) plus at least one of: C#, C++, or Java
- Strong understanding of Windows and Linux operating systems
- Basic networking knowledge to support customer network-related issues
- Excellent problem-solving and communication skills
- Customer-centric mindset with strong service orientation
- Ability to prioritize workload and adapt communication style for varying technical levels
Preferred experience includes web technologies (CSS, HTML, PHP), Windows Server/CE, and customer ticketing systems. NMI is a global leader in payment technology enabling ISOs, fintech innovators, and technologists to deliver payment solutions without building payment expertise in-house.
