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Salary: USD 48,000 - 50,000 / annual
Float Health is a Series A startup building the full-stack platform for specialty pharma home infusion. The company connects nurses with patients to deliver chronic condition treatments at home rather than in hospitals, improving outcomes for patients, nurses, pharmacies, hospitals, and payors. Float has facilitated over 100,000 patient visits with 1,100 nurses across nine states and is scaling operations.
As an Intake Specialist, you will manage new patient referrals and coordinate timely start-of-care visits—often urgent transitions directly from hospital discharge. You'll serve as the liaison between specialty pharmacies, nurses, and patients, using Float's platform and supporting tools (Zendesk, Google Suite, Slack) to ensure smooth coordination and successful care delivery.
Key responsibilities include:
- Collecting information from pharmacies and patients, and onboarding patients to Float Health
- Matching appropriate nurses to patients and managing marketplace offers to ensure responsible nurse compensation
- Confirming logistics and schedules with all stakeholders to ensure safe, seamless home visits
- Responding to restaff and reschedule requests as they arise
- Communicating clearly and proactively with pharmacies, nurses, and patients via email, phone, chat, and SMS—both inbound and outbound
- Working cross-functionally with internal teams to ensure visit documentation and task completion
- Prioritizing and coordinating multiple simultaneous tasks
- Developing and maintaining positive relationships with specialty pharmacy partners
- Providing feedback to improve technology and processes
You'll be the first point of contact for external customers and internal teams, representing Float Health with empathy, professionalism, and efficiency. This is a fully remote, full-time position (40 hours/week) working Thursday–Monday, 11am–7pm PST, including weekends as part of the regular schedule.
REQUIREMENTS:
- 1+ years of experience with medical scheduling
- Ability to utilize multiple technology platforms simultaneously
- Ability to manage inbound communication while supporting other concurrent tasks
- Ability to type 60 words per minute with high accuracy
- Excellent critical thinking and problem-solving abilities
- Highly organized with excellent time management skills
- Exceptional customer service skills
- Exceptional written and verbal communication, including ability to digest and explain complex information clearly to all users
- Ability to work effectively both independently and in a team environment
PREFERRED EXPERIENCE:
- Proficiency in medical terminology and healthcare industry policies
- Prior experience in infusion therapy, healthcare intake, or specialty pharmacy
- Previous startup experience
