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Salary: USD 70,000 - 90,000 / annual
Noto is an AI-enabled platform transforming specialty therapy to address the mental health crisis. The company powers NOCD (focused on obsessive-compulsive disorder treatment) and Rebound (trauma care), working to streamline payer partnerships, enrollment, and care delivery operations for complex mental and behavioral health conditions.
As Intake & Operations Manager, you will lead and coach a high-performing team of Member Advocates responsible for the first impression and initial treatment journey for new members. This is a high-visibility management role combining team leadership, quality assurance, and data-driven operations in a mission-driven, fast-growing company.
Key responsibilities include:
- Lead, coach, and motivate a team of Member Advocates with clear expectations and performance standards
- Conduct regular call audits and quality assurance reviews to maintain high interaction standards
- Monitor KPIs and team metrics daily, using data analytics to identify trends, remove barriers, and drive results
- Create individualized coaching and development plans to help team members meet and exceed goals
- Own quality assurance initiatives and implement process improvements
- Partner with leadership on hiring through resume reviews and candidate screening to identify top talent
- Support onboarding and training programs
- Play a hands-on role in scaling operations within a fast-paced startup environment
You will work directly with operational, clinical, product, and business leaders to solve meaningful challenges at scale, using data and technology to drive measurable improvements in member outcomes and business performance.
Requirements:
- 1–3 years of proven experience managing high-performing, sales- or service-focused teams
- Track record of exceeding KPIs as both an individual contributor and a coach
- Quality-first mindset with experience auditing calls and driving QA processes
- Data-driven operator comfortable with analytics, CRMs, and metrics
- Strong people judgment and high emotional intelligence; ability to assess talent and identify high performers
- Go-getter attitude; motivated, collaborative, and eager to grow as a leader in a startup
- Excellent communication skills; ability to motivate teams, handle escalations with empathy, and articulate company mission
