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Salary: USD 19 - 21 / hourly
Jerry is an AI-powered platform simplifying car, home, and motorcycle ownership by consolidating insurance, maintenance, repairs, and financing into one app. This role is part of the Customer Operations team, which serves as the backbone of Jerry's customer experience.
You'll work on a dual-track path—sales and service—with the flexibility to discover which resonates with you during the interview process. Your responsibilities will include:
• Handling inbound customer calls for auto, home, motorcycle, and other policy inquiries, as well as service requests from existing policyholders
• Developing deep product expertise across Jerry's insurance panel to match customers with optimal coverage
• Identifying customer needs proactively—spotting coverage gaps, qualifying discounts, flagging upcoming renewals
• Processing service requests (vehicle/driver updates, lienholders, policy documents)
• Problem-solving to remove friction between customers and the right insurance solution
• Providing direct feedback to the product team; your insights directly influence feature development
The environment is fast-paced, team-oriented, and fully remote. You'll work with colleagues who balance serious execution with genuine care for each other. The company offers flexible scheduling (5-day/8-hour or 4-day/10-hour weeks), provides work equipment, and covers P&C insurance licensing if needed.
Ideal candidates bring prior experience in customer service, sales, or hospitality (though not required), genuine friendliness, strong problem-solving and communication skills, and a collaborative mindset. The sales track offers hourly wages of $19–$21 plus uncapped commissions; top performers typically earn $100,000+ annually.
