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Salary: USD 19 - 21 / hourly
Jerry is a tech-enabled insurance platform modernizing car and home insurance. As an Insurance Sales & Service Associate on the Customer Operations team, you'll be the trusted voice helping customers navigate insurance policies, coverage options, and service requests.
Your day-to-day responsibilities include:
- Handling inbound customer calls for auto, home, motorcycle, and other insurance policies
- Identifying customer needs beyond their initial question—spotting coverage gaps, qualifying discounts, and flagging upcoming renewals
- Mastering Jerry's product and insurance panel to match customers with the right coverage
- Processing service requests (vehicle changes, driver updates, policy documents)
- Problem-solving to remove friction between customers and appropriate coverage
- Providing feedback that directly influences product development
The role blends sales and service; the company will help you discover which path suits you best during the interview process. You'll work in a fully remote, fast-paced environment with flexible scheduling (choose 5 days/8 hours or 4 days/10 hours weekly). The team values problem-solving, genuine friendliness, strong communication, and collaborative spirit.
Compensation for the sales path: $19–$21/hour base plus uncapped commissions. Top performers typically earn $100,000+ annually. Full benefits include medical/dental/vision, 401(k) match, paid time off, parental leave, and stock options. The company provides work equipment and will pay for your P&C insurance license if needed.
Hiring is limited to residents of AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA (salaried), or AZ, FL, GA, NV, NY, NC, TN, TX, UT, VA (hourly), plus Ontario, Canada (salaried only).
