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Salary: USD 19 - 21 / hourly
Jerry is a tech-enabled insurance platform modernizing car and home insurance. As an Insurance Sales & Service Associate on the Customer Operations team, you'll be the trusted voice helping customers navigate insurance products and solve coverage problems.
Your responsibilities will include:
- Handling inbound customer calls for auto, home, motorcycle, and other insurance policies
- Identifying customer needs beyond their initial question—spotting coverage gaps, qualifying discounts, flagging upcoming renewals
- Developing deep product expertise across Jerry's panel of insurance carriers to match customers with optimal coverage
- Processing service requests (vehicle changes, driver updates, policy documents, lienholders)
- Problem-solving to remove friction between customers and the right coverage
- Providing feedback to the product team; your suggestions directly influence product development
The role blends sales and service elements. During interviews, you'll explore which path—sales-focused or service-focused—aligns with your strengths. The company will support your development in either direction.
You'll work in a fully remote, fast-paced environment with flexible scheduling options (5-day 8-hour weeks or 4-day 10-hour weeks). The team values genuine friendliness, strong problem-solving, clear communication, and collaborative spirit. Prior customer service, sales, or hospitality experience is a plus but not required.
Compensation for the sales path: $19.00–$21.00/hour plus uncapped commissions. Top performers typically earn $100,000+ annually. The company provides work equipment, pays for P&C insurance licensing if needed, and offers competitive benefits including medical/dental/vision, 401(k) match, paid time off, and stock options.
