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Aspire is a financial operating system for global founders, combining banking, software, and automation into a single platform. The company serves over 50,000 startups and growing businesses worldwide, backed by Y Combinator, Peak XV, and Lightspeed.
As an Inside Sales Representative, you will be the primary advocate for customers acquired through partner channels and self-serve onboarding. Your core responsibilities include collaborating with internal teams to deliver exceptional customer experience, resolving customer roadblocks, and serving as the voice of the customer to internal stakeholders.
Key duties include identifying and capitalizing on cross-selling opportunities by understanding customer needs and presenting additional solutions or upgrades that drive measurable value. You will maintain accurate records of all customer interactions and sales progress in CRM systems, providing regular pipeline updates and performance metrics to leadership.
You'll address customer inquiries, troubleshoot issues, and provide exceptional service that strengthens customer loyalty and retention. This role offers the opportunity to work in a fast-paced, dynamic environment where you directly contribute to company growth by maximizing the value of existing accounts and identifying new business opportunities.
The ideal candidate is fluent in Mandarin Chinese and passionate about driving growth through relationship-building. You'll work alongside a team of experienced operators and former founders who bring global fintech and technology expertise.
