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Aspire is a financial operating system for global founders, combining banking, software, and automation into a single platform. The company serves over 50,000 startups and growing businesses worldwide, backed by Y Combinator, Peak XV, and Lightspeed.
As an Inside Sales Representative, you will be the primary advocate for customers acquired through partner channels and self-serve onboarding. Your core responsibilities include collaborating with internal teams to deliver exceptional customer experience, resolving roadblocks, and serving as the voice of the customer by providing feedback to product and operations stakeholders.
Key responsibilities:
- Identify and capitalize on cross-selling opportunities by understanding customer needs and presenting additional solutions or upgrades that drive measurable value
- Maintain accurate records of all customer interactions and sales progress in CRM systems
- Provide regular pipeline updates and report on key performance metrics
- Address customer inquiries, troubleshoot issues, and deliver exceptional service that strengthens loyalty
- Work directly with customers to maximize the value they derive from the platform
This role offers the opportunity to drive growth and build lasting client relationships in a fast-paced, dynamic environment. You'll directly contribute to company success by identifying new business opportunities within existing accounts and maximizing customer lifetime value. The ideal candidate is passionate about customer success, comfortable with CRM tools, and able to thrive in a high-growth fintech environment serving global businesses.
