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Tide is a fintech platform serving over 2 million SMEs globally with business banking, invoicing, and accounting solutions. The company operates across the UK, India, Germany, and France with 2,800+ employees and has raised over $300 million in funding.
As a Member Success Executive, you will join the "account farming" team responsible for nurturing relationships with existing Tide members post-sale. Your primary focus is driving Tide account activations and revenue growth through strategic member engagement.
Key responsibilities include:
- Conducting outbound calls and email outreach to existing members, building rapport and understanding their business needs
- Identifying upsell opportunities and pitching relevant Tide products and services to drive adoption
- Sourcing and qualifying new leads independently, assessing revenue potential
- Collaborating cross-functionally to understand upcoming product launches and communicate them effectively to members
- Guiding members through onboarding and setup processes, delivering exceptional customer service
- Handling objections confidently and closing deals to meet revenue targets
You should have 1-3 years of tele-sales or inside sales experience, ideally in fintech or digital banking. Strong English and Hindi language skills are essential, along with comfort with cold calling and outreach. You'll be target-driven, self-motivated, and thrive in fast-paced environments. Knowledge of compliance, KYC, and AML regulations is valued. The role demands passion for helping small businesses, excellent commercial awareness, and the ability to adapt to changing priorities.
