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LaunchDarkly is seeking an experienced Sales Development Representative to own the first stage of customer engagement across EMEA. This role combines reactive lead response with proactive outreach to convert customer interest into qualified meetings and pipeline.
You will serve as the first point of contact for prospective customers, responding rapidly to high-intent inbound inquiries including demo requests, pricing inquiries, trial signups, and contact form submissions. You'll own follow-up for event leads, adapting outreach based on prospect profile, account context, and engagement history. The role includes researching and proactively engaging targeted accounts showing meaningful engagement signals through account-based programs.
Key responsibilities include converting qualified interest into sales-ready meetings for Account Executives, executing coordinated outreach across phone, email, LinkedIn, and other approved channels, and maintaining complete activity logs and qualification notes in Salesforce. You will partner closely with EMEA Account Executives, Marketing, Revenue Operations, and the global SDR organization to improve lead quality, routing, messaging, and conversion rates. You'll also share prospect patterns and feedback to help the broader team optimize campaigns, events, content, and the customer journey.
LaunchDarkly's platform helps developers innovate faster while protecting against outages through feature flags and gradual rollouts. The platform improves software release velocity and stability, enables targeted customer experiences, maximizes feature business impact through experimentation, and provides engineering insights.
This is a hybrid position requiring a minimum of 3 days per week in the London office.
