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Rebar is building an AI operating system for commercial HVAC, Electrical, and Plumbing. The company has processed tens of thousands of projects across North America and doubled revenue in the first six weeks of 2026. Customers include top construction firms managing billion-dollar projects on workflows that haven't modernized since the 1980s. Rebar recently raised $14M in Series A funding and is entering a growth phase with AI-native products.
As Implementation Manager, you will be the primary point of contact for client success during onboarding and adoption. You will support and lead client trainings—both virtual and in-person—shadowing implementations and client calls to understand how customers estimate, quote, and run their businesses. You'll own day-to-day client communication via email, live chat, video calls, and ticketing systems, providing fast and accurate responses to questions.
You will build and maintain training content including tutorials, short videos, FAQs, and guides that make complex features accessible to both technical and non-technical users. You'll manage onboarding tasks, follow-ups, and timelines in CRM and ticketing tools, flagging adoption blockers early. As the voice of the customer, you'll capture feedback from trainings and calls and share insights with Product, Engineering, and Sales teams.
Over time, you'll grow into owning full implementations from Sales handoff through go-live. In the first 30 days, you'll build foundational product knowledge and shadow the implementation team. By day 60, you'll confidently demo core features and co-lead trainings. By day 90, you'll run trainings independently and lead smaller implementations end-to-end.
The role is full-time and onsite in NYC's Flatiron District, with occasional travel to client sites.
REQUIREMENTS:
- 1–3 years in a client-facing SaaS Implementation, Onboarding, or Client Training role
- Experience training or onboarding external clients, or presenting software to end users
- Clear, confident communication; ability to explain technical concepts simply and remain calm with frustrated clients
- Strong organization and follow-through across multiple clients simultaneously
- Eagerness to learn a technical industry and genuine interest in construction and the trades
- Comfort working onsite in NYC full-time, with occasional travel to client sites
BONUS:
- Exposure to construction, HVAC, MEP, or another technical/industrial industry
- Experience creating training content (videos, docs, workshops)
- Familiarity with HubSpot, Intercom, or similar CRM and support tools
