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Careviso is a rapidly growing healthcare technology company transforming patient access to care through automation and real-time data. The company's proprietary SeeQer platform simplifies complex administrative and financial challenges for providers, laboratories, pharmaceutical organizations, and payors by automating prior authorization workflows, delivering real-time cost estimates, verifying benefits, ensuring compliance with price transparency regulations, and optimizing revenue cycle management.
The HUB/Pharma Customer Success Manager is responsible for managing, maintaining, and growing the current HUB customer base while strengthening client relationships and supporting ongoing service delivery. This role is critical in identifying opportunities to increase engagement and volume within existing accounts.
Key responsibilities include:
- Handle customer inquiries and questions with timely and accurate responses as a top priority
- Manage multiple accounts and client relationships simultaneously with strong attention to detail
- Overcome and resolve technical, service, and customer objections effectively
- Develop a strong understanding of the Careviso suite of services and how they integrate into customer workflows
- Schedule recurring conference calls and proactively problem-solve for customers within established response timelines
- Collaborate cross-functionally with internal teams to ensure customer prioritization and satisfaction
- Monitor SeeQer volume and assist in identifying opportunities for growth within existing accounts
- Execute all responsibilities with professionalism, urgency, and a strong customer-first mindset
- Build and maintain relationships with key contacts, including program managers and eServices teams
The position is hybrid based in Vienna, VA. During the initial onboarding and training period (approximately 1–2 months), employees are expected to work onsite four days per week. Upon successful completion of training, the schedule transitions to 2–3 days per week onsite, including a minimum of two days each week for in-person collaboration. Up to 20% travel is required. Candidates must reside within a reasonable commuting distance of the office.
Requirements:
- 1–4 years of account management experience (entry to mid level)
- Demonstrated ability to develop relationships and grow business within an assigned territory
- Healthcare industry experience preferred, but not required
- High sense of urgency combined with exceptional customer service skills
- Strong attention to detail and ability to manage competing priorities
- Ability to analyze and manage large data sets in various formats
- Proficiency in Excel, Word, and Salesforce
- Excellent written and verbal communication skills
- Must be authorized to work in the United States
