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Roadsurfer, Europe's largest campervan rental company, is seeking a Head of Technical Fleet Operations for the DACH region (Germany, Austria, Switzerland). This is a strategic leadership role reporting directly to the Business Director - DACH.
You will lead all Regional Fleet Managers across 5 DACH regions, with indirect oversight of Fleet Managers, Technicians, Damage Detection Experts, and Spare Parts Experts managing over 4,000 vehicles across 40+ stations. Your mission is to drive fleet availability, repair turnaround times, cost efficiency, and quality standards across the entire market.
Key Responsibilities:
- Own and manage the Maintenance, Repair, and Fleet Transfer budget, ensuring cost-efficient, high-quality repairs
- Define repair strategies per vehicle based on damage reports and operational priorities
- Maintain strong vehicle availability by coordinating workshop capacity, scheduling, and spare parts flow
- Build and optimize the internal and external workshop network to improve turnaround times and cost efficiency
- Lead and develop fleet teams at station level (fleet managers, technicians, damage detection experts), ensuring consistent performance and technical capability
- Track key KPIs including repair cost, time, and damage detection accuracy
- Spearhead strategic initiatives to drive continuous improvement across the region
The company offers a collegial atmosphere with flat hierarchies, personal development through individual Growth Plans and an in-house academy, regular team events, and an annual camper budget to experience the roadsurfer lifestyle.
Requirements:
- Degree or Apprenticeship in Mechanical Engineering, Automotive Technology, or similar technical field
- 8+ years of experience in fleet management, maintenance/repair, or workshop management
- 5+ years of direct people management experience, preferably in technical and operational environments
- Strong analytical and budgeting skills with focus on efficiency and quality
- Confident leader with excellent communication and stakeholder management skills
- Comfortable working in fast-paced, multi-site environment; travel to internal stations and external vendors within the market required
- Proficient in maintenance or fleet management systems (e.g., SAP, Oracle)
- Working proficiency in both German and English
