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Scale is seeking a Head of Solutions Engineering to lead and grow the technical pre-sales function across the EMEA region. This is a strategic, hands-on leadership role that balances tactical deal support with building a scalable, high-impact go-to-market organization.
You will define how Scale brings its AI services to customers—from initial discovery conversations through pilot, deployment, and production success. As the regional leader, you'll hire, mentor, and scale a team of world-class Solutions Engineers and Solution Architects who partner closely with Sales, Product, and Engineering teams.
Key responsibilities include:
- Partner with Sales and regional leadership to drive technical strategy, qualification, and execution for complex deals
- Define and operationalize repeatable pre-sales processes, tools, and playbooks to accelerate customer success
- Build and lead a distributed Solutions Engineering organization across EMEA, recruiting and enabling talent
- Lead the technical discovery, demo, and proof-of-concept lifecycle, ensuring pilots convert to production wins
- Represent Scale's platform and technology capabilities to executives, technical stakeholders, and partners
- Collaborate with Product and Engineering to bring customer insights into roadmap and feature design
- Develop regional enablement programs ensuring consistent technical excellence
- Drive key metrics: pilot-to-production conversion, team utilization, revenue influence, and customer adoption
- Champion a culture of curiosity, innovation, and accountability
- Act as a thought leader, representing Scale at industry events and executive briefings
Required qualifications:
- 10+ years in Solutions Engineering, Sales Engineering, or Technical Consulting, with 4+ years in leadership
- Proven experience building and scaling technical pre-sales teams across multiple markets
- Strong foundation in cloud architecture, enterprise infrastructure, and API-driven products
- Hands-on technical ability with prototyping and team guidance
- Familiarity with AI/ML technologies, data platforms, and modern model deployment
- Executive presence and credibility with technical and business leaders
- Strong cross-functional collaboration skills
- Commercial and strategic mindset connecting technical work to business value
- Experience navigating diverse, fast-evolving markets in high-growth environments
- Willingness to travel frequently across EMEA
Nice-to-have: AI infrastructure background, experience across enterprise/government/startup ecosystems, understanding of regional AI/data/privacy regulations, track record launching new markets or scaling during rapid growth.
