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Mapbox is seeking a Head of Sales for Strategic Accounts to own the commercial strategy and long-term growth of a portfolio of the company's largest and most strategic global customers. You will have accountability for retention, renewals, expansion, and overall account health across a complex enterprise customer base.
In this role, you will develop and execute comprehensive strategic account plans that connect each customer's business priorities, technology strategy, and product roadmap to Mapbox opportunities. You'll build trusted relationships with senior executives and key decision-makers across Product, Engineering, Procurement, Finance, and other critical functions at customer organizations. As the executive commercial owner for your accounts, you'll bring together the right resources across Mapbox to deliver customer value and strengthen the company's strategic position.
You will own complex, high-value renewals and commercial negotiations, including pricing, usage commitments, contract structure, and multi-year agreements. You'll identify and develop meaningful expansion opportunities by understanding where Mapbox can solve additional customer problems and increase adoption across Maps, Search, Navigation, Movement, Atlas, and emerging products. Building deep understanding of customer usage, product adoption, business priorities, and competitive landscape will enable you to proactively identify risk and growth opportunities.
You'll create multi-threaded relationships that extend beyond individual champions and establish Mapbox as a strategic technology partner across customer organizations. Leading executive business reviews and strategic customer conversations focused on outcomes, roadmap alignment, adoption, and long-term partnership opportunities is core to the role. You'll partner closely with Solutions Architecture, TPM, Customer Success, Product, Engineering, Finance, and Legal to navigate complex customer needs.
This role requires 8+ years of experience in strategic account management, enterprise sales, or customer growth within complex enterprise technology environments. You should have a proven track record owning and growing a portfolio of large, complex, high-value enterprise customers, with demonstrated ability to retain and expand significant recurring revenue through strategic account planning and sophisticated commercial negotiations. Experience with usage- or consumption-based business models, location technology, developer platforms, cloud infrastructure, mobility, logistics, or telecommunications is preferred.
