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Fireworks is seeking an experienced Head of Order to Cash to own and scale end-to-end billing operations across enterprise subscription and consumption-based (usage) billing models. This is a critical operational leadership role ensuring accurate, timely, and compliant billing while driving excellence across the entire Order-to-Cash lifecycle.
You will lead billing operations for enterprise subscription, consumption-based, and hybrid pricing models, ensuring timely and accurate invoice generation across all customer segments. You'll manage billing schedules, contract amendments, renewals, credits, cancellations, and adjustments while developing scalable processes, controls, and standard operating procedures. You'll drive continuous process improvements to increase billing accuracy, efficiency, and customer satisfaction.
As the operational owner of the complete Order-to-Cash lifecycle, you'll oversee order management, contract review, billing, collections support, and cash application coordination. You'll partner with Sales Operations and Deal Desk to ensure customer contracts are operationally executable and identify automation and process optimization opportunities by working with data science and engineering teams.
You'll oversee complex usage-based billing processes, including metering validation, usage reconciliation, rating, pricing, and invoice generation. You'll partner with Product and Engineering teams to ensure accurate usage capture and billing data integrity, investigating and resolving billing exceptions and customer invoice discrepancies.
Collaboration is central to this role. You'll work with Revenue Operations to operationalize new pricing models and product launches, support Quote-to-Cash process improvements and system integrations across CRM, CPQ, billing platforms, and ERP systems, and maintain pricing catalogs and billing configurations. You'll partner with Revenue Accounting to support ASC 606 compliance and accurate revenue recognition, ensuring billing transactions align with contract terms and accounting policies.
You'll prepare documentation supporting SOX controls and internal compliance requirements, serve as the primary Billing Operations contact during external financial audits, and maintain complete audit trails for billing transactions. You'll own continuous improvement of billing systems and integrations, partner with Finance Systems and Engineering teams on automation initiatives, and develop operational dashboards and KPIs to monitor billing performance.
Required: Bachelor's degree in Accounting, Finance, Business, or related field; 8+ years in Billing Operations, Revenue Operations, Finance Operations, or Order-to-Cash functions; deep expertise managing both enterprise subscription and consumption/usage-based billing models; experience with SOX compliance and supporting external audits; strong knowledge of billing systems, revenue recognition (ASC 606), and SaaS financial operations.
