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Airwallex is a unified payments and financial platform serving over 250,000 businesses globally, including Brex, Navan, Qantas, and SHEIN. Valued at $11 billion and backed by leading investors including Sequoia, Visa, and Mastercard, the company operates across 27 offices with 2,300+ employees.
As Head of Account Management for the SME & Growth segment, you will lead the post-sales growth engine and serve as the strategic architect for maximizing product adoption and wallet share across the existing customer base. You will manage 15+ account managers and customer success managers through direct manager reports, defining and executing the go-to-market strategy for this segment.
Key responsibilities include: leading and scaling a high-performing organization of account managers and customer success managers; developing and executing GTM strategy to expand Airwallex's footprint and grow wallet share; identifying and leading cross-functional initiatives to drive commercial impact; and serving as a trusted advisor to C-suite executives at key accounts.
You will work cross-functionally with sales, product, operations, marketing, and strategy to build playbooks and processes ensuring best-in-class execution. The role requires building systems, culture, and leadership bench to deliver exceptional commercial outcomes.
Required qualifications: 10+ years in sales, business development, or account management with at least 7 years in leadership roles, ideally in payments, fintech, consulting, investment banking, or high-growth companies. Proven track record building and leading high-performing teams to achieve ambitious commercial targets. Strong commercial intuition with ability to map payment flows and identify revenue opportunities. Highly analytical with strategic planning and data-driven decision-making skills. Exceptional communication, negotiation, and stakeholder management abilities with C-level engagement experience. Experience developing GTM strategies, driving product adoption, and managing complex client portfolios.
