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Island is seeking a GTM Systems Administrator to support and improve the systems powering the go-to-market organization, with Salesforce as the centerpiece of a connected, scalable technology ecosystem. You will work under the guidance of senior systems team members, partnering closely with GTM leadership and end users to understand system needs, execute configuration changes, and deliver requests through a structured intake and release process.
Key Responsibilities:
- Support and maintain the Salesforce org, including building and troubleshooting Flow-based automation (record-triggered flows, screen flows, scheduled flows) with guidance from senior team members
- Assist with maintaining integrations and workflows across the GTM stack, including Salesloft, Clari, Nooks, DealHub, Onfire, ZoomInfo, LinkedIn Sales Navigator, 6sense, and other connected platforms
- Perform manual data entry, data cleanup, and data quality checks within Salesforce and connected systems
- Support user provisioning, access, and application assignments through Okta, including basic troubleshooting of SSO and provisioning issues
- Triage and work through system requests submitted via Jira-based intake and release process, escalating complex issues as needed
- Partner with GTM leadership and end users to gather requirements for smaller-scope requests and provide clear progress updates
- Document processes, configurations, and key decisions to support team knowledge sharing
- Monitor data quality, system performance, and automation health across the stack, flagging issues to senior team members
- Support onboarding and offboarding of GTM tool users in coordination with Okta and downstream systems
- Manage multiple requests and tasks with growing independence while collaborating with senior GTM systems staff
- Take on light development or scripting tasks (e.g., basic Apex, validation rules, formula fields) with support and code review from senior engineers
Requirements:
- 2–4 years of hands-on Salesforce administration experience, ideally supporting a GTM or Revenue Operations function
- Working knowledge of Salesforce Flow, including experience building or maintaining record-triggered and screen flows
- Experience supporting projects from requirements gathering through testing and release, with guidance from senior team members
- Strong interpersonal and communication skills, with comfort working directly with non-technical stakeholders
- Solid problem-solving and analytical skills, with a willingness to ask questions and escalate when needed
- Strong attention to detail and follow-through, particularly for data entry and configuration accuracy
- Comfort working both independently on well-defined tasks and collaboratively as part of a team
- Must be a US Citizen and able to work in the office Monday through Friday
Preferred Experience:
- Exposure to at least one of the following platforms: Salesloft, Clari, Nooks, DealHub, Onfire, ZoomInfo, LinkedIn Sales Navigator, 6sense, or comparable GTM systems
- Experience working within a Jira-based ticketing or intake process
- Basic familiarity with Apex, SOQL, or other light development skills
- Interest in growing into a more senior GTM systems or Salesforce architecture role over time
Preferred Certifications:
- Salesforce Certified Administrator, or equivalent hands-on experience administering a Salesforce environment
- Salesforce Certified Platform App Builder (a plus but not required)
