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Salary: USD 150,000 - 200,000 / annual
Nimble seeks a Customer Success Manager to drive adoption, retention, and expansion across enterprise accounts. You will serve as a trusted advisor to senior stakeholders, ensuring customers achieve measurable outcomes using Nimble's data platform.
In this post-sales role, you'll connect customer business needs with Nimble's technical solutions, working closely with Product, Support, and Engineering teams to deliver long-term customer success. You'll manage complex, multi-stakeholder relationships at the C-suite and director level, proactively identify and mitigate churn risk, and uncover expansion opportunities to grow customer lifetime value.
You'll advise both technical and business leaders on how Nimble's platform can support their data strategy and growth objectives. This requires a strong blend of technical acumen (ability to understand data infrastructure and analytics), enterprise customer empathy, and commercial mindset. You'll be expected to develop deep product knowledge, understand customer ROI drivers, and communicate value clearly to diverse audiences.
The role is based in New York City with a hybrid schedule (3 days per week in office). You'll report to the Director of Customer Success and work with a team focused on maximizing customer outcomes and driving net revenue retention.
