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Datadog is seeking a Technical Account Manager to serve as a trusted technical advisor for enterprise and mid-market customers. In this role, you will provide hands-on technical services, support product adoption, and guide customers through the comprehensive Datadog platform suite. You'll analyze customers' IT Operations environments, recommend configurations and features that maximize value, and serve as their advocate in understanding how observability translates to business outcomes.
Key responsibilities include advising on technical support and product adoption aligned with pre-sales, post-sales, and renewal processes; conducting regular environment assessments with actionable recommendations; preparing and participating in Monthly and Quarterly Business Reviews; collaborating with product management, engineering, and technical services teams to identify feature gaps; and evolving best practices for technical adoption and customer success.
You bring solid technical grounding in IT Operations with hands-on experience in AWS, Azure, or GCP. You're comfortable with scripting languages (Python, Javascript, Ruby, Perl, Go, PHP) and infrastructure tools like CI/CD (Jenkins, GitLab), containerization (Docker, Kubernetes, Rancher), and cloud monitoring platforms. Previous TAM experience supporting mid-market and enterprise customers in the cloud space is preferred, along with cross-functional collaboration experience with Sales, Support, and Engineering teams. You're willing to travel up to 30% of the time. Datadog values learning and growth—if you're passionate about technology and eager to develop your skills, you're encouraged to apply even if you don't meet every qualification on day one.
