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Salary: USD 150,000 - 200,000 / annual
Nimble is seeking a Customer Success Manager to drive adoption, retention, and expansion across enterprise accounts. In this post-sales role, you'll serve as a trusted advisor to senior stakeholders, ensuring customers achieve measurable outcomes using Nimble's data platform.
You will own complex, multi-stakeholder relationships with enterprise customers, proactively identifying risks and expansion opportunities. Your responsibilities include connecting customer business objectives with Nimble's technical solutions, collaborating with Product, Support, and Engineering teams to deliver long-term customer success.
The ideal candidate combines technical acumen with enterprise customer empathy and a commercial mindset. You'll advise both technical and business leaders on how Nimble's platform supports their data and growth initiatives, manage customer health metrics, and drive upsell and renewal conversations.
This role reports to the Director of Customer Success and is based in our San Francisco office, requiring 5 days per week on-site presence.
