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Airwallex is a unified payments and financial platform serving over 250,000 global businesses including Brex, Rippling, Navan, and Qantas. The company offers integrated solutions for business accounts, payments, spend management, treasury, and embedded finance at scale. Valued at $11 billion and backed by leading investors including Sequoia, Visa, and Mastercard, Airwallex operates across 27 offices globally with 2,300+ employees.
The Growth Account Manager role is part of the EMEA Growth team, focused on driving growth and retention of the SME customer segment. You will manage a portfolio of existing customers, identifying opportunities for product utilization and providing day-to-day support to enable their success.
Key responsibilities include proactively generating new revenue opportunities through targeted outreach campaigns and discovery calls; promoting effective platform usage and identifying at-risk customers; educating customers on the full Airwallex product suite (Collect, Manage, Spend) through lifecycle marketing campaigns; advocating for customer needs internally; leveraging customer support and product usage data to identify upselling and cross-selling opportunities; and serving as a primary point of contact for resolving customer issues in collaboration with support and operations teams.
You will work cross-functionally with sales, product, engineering, marketing, finance, and strategy teams. The role emphasizes building multi-stakeholder relationships, driving product adoption, and hitting commercial KPIs in a fast-paced, data-driven environment.
Required qualifications: 3+ years in account management or CSM roles (preferably at fast-growing tech startups or fintech); strong English communication skills; proven track record building customer loyalty and driving product adoption; ability to thrive in dynamic, high-growth environments; bachelor's degree; self-starter mentality for managing your own book of business.
Preferred: fintech background; fluency in German and/or Spanish; experience with Salesforce, Zendesk, Claude/ChatGPT, Looker, or Outreach.
