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Rippling is a unified HR, IT, and Finance platform that consolidates workforce systems—payroll, expenses, benefits, computers, and third-party apps—into a single integrated system. The company has raised $1.4B+ from top-tier investors and is rapidly expanding globally.
You will lead Rippling's payroll operations in Brazil, one of the company's key growth markets in Latin America. This is a critical leadership role responsible for scaling payroll operations, launching new customers and product lines, and building a high-performance team.
Key Responsibilities:
- Drive product launches and customer implementations in Brazil; ensure R&D has correct requirements and Ops has proper resourcing and SOPs
- Supervise end-to-end payroll implementations for new Brazilian customers, configuring and validating local payroll software (including Senior) alongside Rippling's native payroll product
- Lead and motivate a team of payroll operations specialists to execute on-time, compliant payroll and deliver services meeting business and customer expectations
- Hire, train, and develop new team members to support market expansion and scaling
- Drive team performance to meet KPIs; monitor and report progress on requirements, KPIs, and deadlines
- Develop best-in-class, repeatable processes that eliminate manual error and scale efficiently
- Manage customer and employee inquiries via cases, ensuring SLAs, quality, and resolution standards are consistently met
- Support issue resolution by communicating with government agencies (eSocial, INSS, Receita Federal, FGTS, Caixa), tax authorities, partners, and customers
- Drive automated solutions for efficiency and process improvement
- Collaborate with Global Payroll Engineering and Product teams to ensure native payroll software supports Brazilian compliance requirements (eSocial, INSS, FGTS, 13th salary, férias, rescisão, and statutory obligations)
Requirements:
- Minimum 7+ years in Brazilian payroll processing roles
- Minimum 3+ years managing payroll operations personnel
- Previous experience managing teams of 6+ people
- Strong understanding of end-to-end Brazilian payroll procedures and regulations, including INSS, FGTS, eSocial, IRRF, 13th salary, férias, and rescisão/termination calculations
- Hands-on expertise running local payroll software such as Senior, with ability to configure, troubleshoot, and validate payroll outputs
- Proven experience leading customer implementations and onboarding in Brazil, including data migration, parallel runs, and go-live support
- Previous experience handling both in-house payroll processing and via partner/BPO payroll providers
- Excellent planning and organizational skills; ability to juggle ad-hoc projects alongside day-to-day operations
- Strong experience with Google Suite or Microsoft Office, especially Docs/Sheets/Excel for data analysis and task organization; familiarity with Salesforce queues, JIRA, and Confluence a plus
- Working experience with payroll-related systems and software
- Fluency in Portuguese and strong English communication skills
