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Rippling is a unified HR, IT, and Finance platform that manages the entire employee lifecycle—from payroll and benefits to computers and third-party app provisioning—across 80+ countries. The company has raised $1.4B+ from top-tier investors and is expanding rapidly.
You will join the Global Payroll Operations team as a strategic operator in a chief-of-staff style role, reporting directly to the Director. As the team doubles in size and triples in operational complexity, you will turn operational chaos into clear priorities, repeatable systems, and measurable execution.
Key responsibilities:
- Lead high-priority operational programs across global payroll product lines, identifying systemic gaps, standardizing workflows, and building durable playbooks and AI-driven tooling to support rapid global expansion
- Drive global operating cadences, executive reviews (WBRs/MBRs), and accountability frameworks; translate strategic priorities into structured workstreams with clear ownership, milestones, and ROI
- Serve as the senior point of escalation for high-friction customer issues, driving end-to-end resolution and leading root-cause analyses with Product, Engineering, and Ops teams
- Act as the key operational link across Ops, Product, Engineering, CX, and external partners, ensuring product gaps and operational risks are clearly documented and business decisions are made with clear trade-off frameworks
- Partner with operations leadership on team administration, including global headcount planning, resource allocation, operating budgets, offsites, training programs, and team-wide communications
- Support collaboration across EMEA, APAC, and LATAM time zones, occasionally flexing schedule for early-morning or evening meetings
This role offers immediate impact on product and customer experience, with exposure to global operations at a high-growth, venture-backed company.
Rippling values in-office collaboration; office-based employees are expected to work in-office at least three days per week.
Requirements:
- 5+ years of high-impact experience in BizOps, Strategy & Ops, Program Management at a fast-growing startup, or strategic rigor from top-tier consulting/banking with desire to own real operational execution. No HR or global payroll background required.
- Hands-on operator mindset with high grit and bias for action; comfortable diving into messy processes, diagnosing root causes, and building practical solutions
- AI niftiness and tech fluency; habit of leveraging AI tools and automation to solve bottlenecks and scale personal leverage
- High adaptability and elastic thinking; thrives in fast-moving, ambiguous environments where priorities shift constantly
- Track record of driving complex, cross-functional projects to completion without adding unnecessary bureaucracy
- Analytical and data-driven; comfortable analyzing dashboards and operational metrics to distinguish critical risk from noise
- Exceptional written and verbal communication skills to synthesize dense topics for executive decision-making and frontline guidance; strong collaborative ability with diverse stakeholders
