SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Pocket Worlds is hiring a Fraud & Risk Associate to investigate fraud, abuse, and account security incidents across their games. You'll protect both players and the platform from financial and integrity harm by investigating refund abuse, exploits, compromised accounts, and identity verification cases.
In this role, you will:
- Investigate refund and chargeback abuse, identifying patterns across accounts, payment methods, and purchase behavior
- Investigate exploits and economy abuse, including unauthorized trading, bots, and in-game system manipulation
- Handle account takeover cases end-to-end: establish whether compromise occurred, contain it, secure the account, and support player recovery
- Review identity and age verification cases, including suspected verification gaming, and take appropriate action
- Use admin panels, logs, device and session data, and payment records to build a clear investigative picture
- Document every decision so others can understand who was involved, what happened, and your conclusion
- Escalate cases exceeding your authority or carrying significant financial or reputational exposure with organized evidence
- Handle Trust & Safety escalations including ban appeals, player safety reports, and policy violations that frontline moderation cannot resolve
- Recognize recurring fraud patterns and surface them to the team, including cases where automated detection is failing
- Coordinate with Payments, Support, and external providers when cases require it
- Contribute to improving SOPs, macros, and internal documentation as the operation matures
The ideal candidate is comfortable reaching decisions from incomplete evidence, enjoys investigation work, and has a genuine interest in games. You'll need to adapt quickly as games, tools, and bad actor methods constantly evolve.
REQUIREMENTS:
- 2+ years in fraud investigation, risk analysis, payment operations, KYC/AML, account security, trust and safety, or closely related field
- Strong investigative instinct: habit of gathering evidence and testing explanations before reaching conclusions
- Comfort working with transaction data, logs, and account histories; ability to spot patterns across multiple cases
- Good judgment in ambiguous situations where policy doesn't provide clear answers
- Fluency in English and Portuguese with clear written communication (you'll document decisions others rely on)
- Comfort with admin panels, CRMs, ticketing systems, and internal tools; ability to learn new systems quickly
- Genuine interest in games and understanding that players are a community, not a caseload
- Ability to work independently in fully remote environment
- Availability to work assigned shifts, including day or night shifts as required
- Reliable high-speed internet, electricity, and suitable workstation
NICE TO HAVE:
- Previous experience in mobile, online, or live-service games (particularly those with virtual economy or in-game currency)
- Experience with chargeback and dispute processes or payment providers
- Experience investigating account takeover, phishing, or credential theft
- Familiarity with identity verification providers and age assurance workflows
- Certifications such as CFE or CAMS
- Experience with SQL or working with data to investigate at scale
- Background in trust and safety, content moderation, or player support
