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Blee is an AI-first marketing content compliance platform trusted by PayPal, NerdWallet, and Brex. Founded by an ex-Adobe marketing ops leader and former lawyer, the company is YC-backed and defining a new category across Fintech, Financial Services, CPG, Travel, and Life Sciences.
As a Customer Success Manager, you will own the long-term relationship with legal and marketing teams at enterprise organizations, taking accounts from go-live through renewal. Your core responsibilities include driving adoption and expanding usage across teams and use cases, ensuring Blee measurably reduces time and risk in content publishing workflows.
Key responsibilities:
- Own a portfolio of enterprise accounts as the primary relationship owner for legal and marketing stakeholders post-implementation
- Drive adoption by tracking active users, submission volume, and review coverage; identify untapped teams, geographies, and use cases
- Run consistent customer cadence: weekly/biweekly working sessions, monthly check-ins, and quarterly business reviews tied to customer outcomes
- Build and present measurable value: AI review accuracy, flag volume and resolution, manual review reduction, and turnaround time improvements
- Configure the platform to customer needs: refine rulesets, disclosure libraries, and review configurations as products and regulations evolve
- Maintain account health scores, surface risk early, and execute recovery plans when engagement slips
- Partner with Account Executives on renewals and expansion, surfacing signals and building value cases
- Translate customer feedback into prioritized product input and close the loop when features ship
- Take clean handoffs from Implementation at go-live and carry the roadmap forward
- Build the customer success playbook: document patterns, QBR templates, health frameworks, and repeatable motions
You are relationship-driven and outcome-obsessed, measuring success by whether customers achieved their goals. You're executive-ready, comfortable presenting to VPs, GCs, and C-suite stakeholders. You're fluent with data, pulling usage numbers and building business reviews with confidence. You have technical capability to configure products and reason about integrations without engineering support for every request. You work in a structured, proactive manner, running your book on cadence rather than reacting to inbound. You remain calm under tension, turning frustrated stakeholders into action plans. You're excited to define and own a critical function at a high-growth company.
Requirements: 3–5 years in customer success, account management, or post-sale customer-facing roles at enterprise SaaS. Experience owning enterprise account portfolios with retention and expansion outcomes. Track record running executive business reviews and driving adoption across multi-team organizations. Comfort in regulated or compliance-adjacent domains (financial services, life sciences) is a plus. Technical fluency with product configuration, integrations, and usage analytics. Willingness to travel 10–20% to see customers in person.
Blee has offices in New York and San Francisco, valuing in-person collaboration but open to remote for the right candidate. Expect bi-annual off-sites and opportunities to spend time in other offices when it matters.
