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Lyric is an enterprise AI platform built specifically for supply chain optimization, offering out-of-the-box AI solutions for network optimization, inventory allocation, route scheduling, demand planning, and predictive analytics, combined with a platform-first approach that empowers both business and technical users through composable, no-code and code-based tools.
As a Forward Deployed Solution Strategist, you will own the strategic success of Lyric's largest enterprise accounts, serving as the primary customer lead and coordinating cross-functional teams to drive adoption, retention, and measurable value. You will lead Quarterly Success Reviews, governance sessions, and executive engagements that align customer stakeholders on account goals, business impact, and product roadmap alignment.
You will embed deeply within customer organizations to understand their operational challenges, supply chain processes, and internal capabilities, translating that knowledge into actionable solution strategies across scenario modeling, network analysis, operational planning, fulfillment, or AI/ML-powered use cases. You will partner closely with Sales on joint account planning, shaping renewal strategy, expansion pathways, and growth roadmap workshops that uncover new users, workflows, and business units.
You will build hands-on in Lyric Studio and, where needed, direct small teams of forward deployed engineers to turn "art of the possible" ideas into working prototypes. You will surface the voice of the customer to Product, advocating for customer needs and helping prioritize them within the roadmap. You will train and enable customer teams on Lyric's platform, building their confidence with a powerful, fast-evolving toolset and developing customers' own Supply Chain Engineer capability for long-term self-sufficiency.
You will craft compelling business cases for expansion opportunities and collaborate with Sales to convert them into account growth. This is a Director-level, customer-facing role that blends deep supply chain expertise, strong technical fluency, and exceptional relationship-building to navigate customer organizations and drive measurable business impact.
