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Salary: USD 180,000 - 240,000 / annual
Lyric is an enterprise AI platform built for supply chain optimization, serving Fortune 500 companies like Smurfit WestRock, Estée Lauder, and Coca-Cola. The company offers out-of-the-box AI solutions for network optimization, inventory allocation, route scheduling, demand planning, and predictive analytics, combined with a composable platform-first approach that empowers both business and technical users.
As a Forward Deployed Solution Strategist, you will own the strategic success of Lyric's largest enterprise accounts, serving as the primary customer lead and coordinating cross-functional teams to drive adoption, retention, and measurable value. You will lead Quarterly Success Reviews, governance sessions, and executive engagements that align customer stakeholders on account goals, business impact, and product roadmap alignment.
Key responsibilities include:
- Embed deeply within customer organizations to understand operational challenges, supply chain processes, and internal capabilities, translating insights into actionable solution strategies across scenario modeling, network analysis, operational planning, fulfillment, or AI/ML-powered use cases
- Partner closely with Sales on joint account planning, shaping renewal strategy, expansion pathways, and growth roadmap workshops to uncover new users, workflows, and business units
- Build hands-on in Lyric Studio platform and direct small teams of forward deployed engineers to prototype "art of the possible" ideas that customers can progress through the product lifecycle
- Surface customer voice to Product, advocating for customer needs and helping prioritize them within the roadmap
- Train and enable customer teams on the platform, building their confidence and developing their own Supply Chain Engineer capability for long-term self-sufficiency
- Craft compelling business cases for expansion opportunities and collaborate with Sales to convert them into account growth
This is a Director-level, customer-facing role that blends deep supply chain expertise, strong technical fluency, and exceptional relationship-building. The ideal candidate is T-shaped, capable of engaging broadly across business and technical topics, with deep expertise in advanced modeling, operational planning, or AI/ML-driven prediction use cases.
Location: Remote with up to 30% travel expected, primarily within the US.
REQUIREMENTS:
- 10+ years of experience in Consulting, Supply Chain Operations, or Go-to-Market Strategy roles, with a strong track record of managing practical AI/analytics roadmaps or transformation
- Adept knowledge of supply chain domains with the ability to engage in both technical and business-level discussions
- Deep fluency in at least one core domain: Modeling & Analysis, Planning & Execution, or Frontier Use Cases (AI / Machine Learning)
- Proven ability to drive platform adoption and measurable value through stakeholder engagement, value quantification, and quarterly success review leadership
- Excellent communication skills across business and technical audiences; capable of building high-trust relationships from end users to senior executives
- Skilled at identifying expansion opportunities, shaping growth narratives, and feeding structured insights back to internal cross-functional teams (Sales, Product, Engineering)
- Comfortable training and enabling customers on a dynamic, technical platform; able to instill confidence in less-technical users; can get hands-on with the platform to prototype alongside customers
- Highly adaptable, coachable, and comfortable navigating ambiguity in a dynamic environment
