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Infinitus Systems is building AI-powered communications platforms that connect fragmented healthcare systems and improve patient outcomes. The company has automated over 7 million calls and 100+ million minutes of conversation, and is trusted by 44% of the healthcare Fortune 50. Backed by over $100M from top investors including Google Ventures, Kleiner Perkins, Andreessen Horowitz, and Coatue, Infinitus was recently named to Fast Company's World's Most Innovative Companies.
This Forward Deployed Product Manager role is not a traditional PM position. You will take end-to-end ownership of building and delivering conversational AI agents that solve real healthcare challenges. You'll work hands-on throughout the entire process—from initial customer conversations and technical scoping through pilot launch, conversion to revenue, and ongoing performance optimization.
Key responsibilities include:
- Own conversational AI agent development from concept to commercial success, including customer scoping, statement of work definition, pilot launch, and revenue conversion
- Partner directly with customers to understand needs, establish measurable outcomes, and translate requirements into technical specifications
- Collaborate with forward deployed engineers, applied AI engineers, conversation designers, and clinical experts to build high-quality AI agents using Infinitus Studio
- Build and refine conversation flows, orchestration logic, escalation pathways, evaluations, and test scenarios
- Identify product limitations, troubleshoot issues, and work with engineering to implement solutions or practical workarounds
- Design and execute evaluations against performance, reliability, and safety standards; partner with clinical evaluators on safety requirements
- Use performance data and customer feedback to drive pilot-to-commercial conversion and improve agent effectiveness
- Serve as the primary point of contact for customers on product progress, technical challenges, and roadmap discussions
- Take ownership of production issues and operational dependencies to ensure successful delivery
- Share customer deployment insights with core product and engineering teams to influence platform improvements
This role requires strong technical fluency, hands-on problem-solving, and the ability to operate independently in fast-moving, ambiguous environments. You'll be accountable for outcomes and comfortable making tough decisions around scope, quality, and timelines.
REQUIREMENTS:
- 5+ years of experience in Product Management, entrepreneurship, or similar role involving end-to-end product ownership
- Strong technical fluency, including experience with AI-powered products, prompt writing and evaluation, and understanding technical architectures
- Proficiency with SQL and data analysis; ability to translate performance metrics into actionable product decisions
- Demonstrated experience owning customer-facing deliverables and driving measurable business or commercial outcomes
- Excellent communication skills; ability to explain complex technical concepts to engineering, clinical, business, and customer stakeholders
- Strong product judgment and ability to make thoughtful decisions around scope, quality, timelines, and competing priorities
- Comfortable operating independently in ambiguous, fast-moving environments and taking accountability for outcomes
- Willingness to roll up sleeves, work directly with technical teams, and contribute hands-on to building and improving products
- Confidence navigating difficult customer conversations, communicating tradeoffs, and taking ownership when things don't go as planned
NICE-TO-HAVE:
- Engineering degree or previous software engineering experience
- Experience developing, deploying, or managing conversational AI agents, LLM-powered applications, or workflow automation products
- Previous experience in healthcare, health technology, or another regulated or high-stakes industry
- Familiarity with clinical workflows, patient communications, or healthcare operations
- Experience taking technical products from pilot or proof of concept to commercial deployment
- Experience working with cross-functional teams including engineering, product, clinical, and customer-facing stakeholders
