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Salary: USD 115,000 - 135,000 / annual
AssemblyAI is hiring a Forward Deployed Engineer for the Triage team. You'll own a book of customer accounts (up to $50K ARR each), solving their technical problems directly and building/managing AI agents that handle first-line customer contact. Most work happens in Slack, collaborating with customers and internal Engineering/Research teams.
Key Responsibilities:
- Own technical relationships with assigned customer accounts; diagnose integration issues and unblock them quickly. Identify accounts ready to grow and route commercial conversations to the Portfolio team.
- Build, iterate, and manage internal AI agents for customer support and operations, including the customer-facing chat agent. Own agent quality and continuously improve their performance.
- Handle escalations from the chat agent: solve the customer's immediate problem, then improve the agent to handle similar cases autonomously in the future.
- Partner with Engineering and Research teams: file well-evidenced bugs and feature requests, and translate customer feedback into product improvements.
- Improve developer experience by fixing confusing documentation and SDKs at the source.
About AssemblyAI:
AssemblyAI builds best-in-class Voice AI models powering next-generation voice applications. The company processes 1M+ hours of audio daily, serves 600M+ monthly inference calls, and powers 2B+ end-user experiences. With under 100 employees generating ~$600K ARR per employee, AssemblyAI is one of the most capital-efficient AI companies, ranking in the top 5 most revenue-dense teams among fast-growing AI companies. Customers include Granola, Fireflies, Figure AI, and CallRail. The company operates as a true meritocracy with minimal bureaucracy, no heavy approval processes, and genuine ownership for every team member.
Requirements:
- 2+ years in a technical, customer-facing role (solutions engineering, technical support, developer relations, or software development). 1 year considered for candidates with strong solutions background.
- Proficiency in at least one programming language; Python preferred.
- Daily hands-on experience with coding agents (Claude Code, Codex, or similar); shipped real projects using them. Must manage context across long tasks and verify agent output before customer delivery.
- Experience with REST APIs and ability to read/debug customer code.
- Strong written communication skills (most work happens in Slack).
- Ability to map customer use cases to API capabilities.
Nice to Have:
- Built an agent or automation that others rely on.
- SQL experience.
- Background with speech, audio, or voice AI products.
